Common questions about our treatments, booking, and clinic policies.
Do you have English-speaking staff?
Yes, absolutely. Our clinic caters specifically to the international community in Shanghai. Our doctors and consultants are fluent in English and will guide you through every step of your journey.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, WeChat Pay, Alipay, and Cash. For international insurance users, we can provide formal medical invoices (Fapiao) for your reimbursement claims.
How do I book an appointment from abroad?
The easiest way is via WhatsApp or our website booking form. We recommend booking at least 1 week in advance, especially if you are visiting Shanghai for a short business trip.
Are the products used FDA approved?
Yes. We only use authentic, medical-grade products that are both FDA (USA) and NMPA (China) cleared. You can verify the product serial numbers on-site during your appointment.
Where is the clinic located?
We are located in the heart of Jing'an District, Shanghai, just a 5-minute walk from West Nanjing Road Metro Station. Detailed directions and a digital map will be sent to you once your booking is confirmed.
Still have questions?
Our concierge team is available 24/7 to assist you via WhatsApp.